FAQs

Can I have my jewellery delivered today?

All information regarding shipping can be found here 

Do you deliver internationally?

We deliver to most international countries. Please see here for all shipping information.

What is your policy for returns and exchanges?

All information regarding our returns and exchanges policy can be found here 

Is the jewellery online available in store?

Yes all of the jewellery items that you see online are available in store

Do you offer a bespoke service?

Yes we offer a bespoke service, you can make an appointment with owner and design director Louise who  is very passionate about design and offers a discreet and unique personal service. You can email her at louise@loulerie.com. All information regarding our bespoke service can be found here

Do you offer an engraving service?

Yes, we offer an engraving service for our Loulerie 9 K gold initial discs. Contact us here for more information on our Loulerie initial discs please click here.

Do you offer a gift wrapping service?

Yes we make sure that every purchase is perfectly presented and we also include a gift receipt with no pricing with each purchase, to give you the best experience possible.

 Are the products pictured actual size?

As computer monitor screens vary in size, it is impossible to show the exact representation of the piece. We provide measurements for each piece and model shot where we can. If you have any question regarding a piece you can contact us at info@loulerie.com

Is VAT charged online?

Ireland:

The standard VAT charge is 23% and is included in all our prices. If you have further queries please call us on 01-6724024 or email as info@loulerie.com

International orders:

Depending on the shipping destination, local taxes, duties or customs clearance fees may apply.

Which payment methods do you accept?

We accept a variety of payments depending on the chosen delivery country, including Pay Pal, Stripe, Maestro and Visa. We do not accept American Express cards. 

For further information regarding payment please call us at 01-6724024 or email us at info@loulerie.com

Will my gold plated piece of jewellery tarnish?

With all fashion jewellery whether it is a gold plating or a gold fill, customer care is needed. We advise avoiding perfume and water and anything that contains chemicals/alcohol. We will provide you with a beautiful box to store your pieces in and we advise doing so to prevent tangling and knots. When you are not wearing your piece of jewellery it is advisable that you use a cotton cloth to clean any residue of make up or perfume. It is not advisable to use any type cleaning products or cloths on plated jewellery.

Is gold plated jewellery suitable to be worn everyday?

We do not advice wearing fashion jewellery everyday, if you are looking for an everyday option that you can wear all the time please see our Loulerie fine jewellery line here, where each piece has been carefully and expertly designed by Louise. 

How can I store my jewellery?

Please store all of your jewellery in the boxes provided. It is advisable to store tissue on top of your boxed jewellery item. When travelling make sure that you jewellery is protected in the box or pouch. 

Do you offer an aftercare jewellery service?

We offer an after care service for our fine jewellery items, however a charge may occur with some items. For information on our repair service please click here.

How long do I have to exchange an item bought online?

Please see our returns and exchange policies here.

 

 



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